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Frequently Asked Questions
What are the benefits of artificial plants versus live plants? Silk plants are economical. Studies have shown them to be 4 times less expensive than live plant services over a 5-year life span. Artificial plants eliminate the security and privacy risk associated with plant service personnel accessing financial institutions and medical offices. Artificial plants do not need water. Your carpet and furniture are an investment; the use of artificial plants will protect them from water damage and mold. Do your artificial plants look fake? Advances in technology and synthetic materials have improved the quality of silk products available on the market today. Silk manufacturers have the ability to recreate the minute details of each leaf on synthetic materials that look and feel real to the touch. Our goal at ARTandPLANTS is to select only the products that are the most realistic in apprearance and quality. We then tailor each piece to your individual needs and budget. In addition, we carry a wide variety of preserved product. Our preserved products are real plants that have been preserved through a chemical process. They move and feel real because they are, but they don’t require any water or maintenance. Can you create custom arrangements, plants and trees? Yes. We manufacture all our products onsite so we have a lot of flexibility when it comes to our products. Simply contact us and we will work with you to create custom pieces that will perfectly accent your décor. What are preserved plants? These are real plants that are preserved through a chemical process to retain their original look and texture. Ideal for the live plant enthusiast, these plants do not need water or maintenance. However, they are delicate and are not recommended for heavy traffic areas or households with cats. Can your outdoor products really go outdoors? These plants are designed specifically for outdoor use. They are made with a sturdy synthetic material that can resist moisture and wind. They are also UV protected to resist fading due to sun exposure. Do you have any other planters? We have a large inventory of planters. Only our most popular selections are shown. We have many other sizes and styles available. Please contact us to see additional sizes and styles that fit your specific needs. |
Terms and Conditions
Ordering Information There is no minimum order. All orders excluding bulk shipments will be shipped within 5-7 days. Bulk orders are typically shipped within 10-14 days. You will be notified within 24 hours if a backorder exists. We try to accommodate our customers to the best of our ability and express orders may be available. Simply contact us for availability and pricing. We reserve the right to cancel or refuse any order at our discretion. Payment Terms All orders must be pre-paid in advance by Visa, Master Card, Discover or American Express only. Orders will not be charged until they are shipped. 30 day terms are available with approved credit. Shipping All orders are shipped from our warehouse in Matthews, NC. All standard shipments will be shipped via FedEx Ground. Oversize or bulk shipments will be shipped via FedEx Freight LTL or common carrier. We currently do not ship overseas. Shipping charges are 15%. An additional $25 will be charged for trees over 6FT as they require oversize packaging and must be sent via freight. Returns/Claims Your 100% satisfaction is our goal. If you are unsatisfied for any reason you may return your standard product for a full refund within 30 days. Products cannot be returned after 30 days. Custom orders may be returned within 30 days but will incur a 40% restocking fee. Return freight charges are the customer’s responsibility. Please examine your order upon arrival for any damage. Damage claims must be mailed, faxed or emailed to Evergreens Silks within 10 days. No returns will be accepted without a return authorization (RA) number. Because our merchandise is handcrafted, there will be some variations in color, texture, size and finish as well as slight irregularities. These are not considered flaws. Customer Agreement By placing an order the customer agrees to our terms and conditions. Fireproofing Topical Fire retardant (fire retardant is applied to the finished product) is available for a 25% upcharge and can be applied to any of our products. Fire inherent product (fire retardant is extruded into the material during manufacturing) is also available. Please contact us for current selection and pricing. |